The Whitehall Hotel - BW Premier Collection

The bed was very comfortable, pillows and sheets were excellent and I slept very well as a result. This is important when I choose a hotel. I'd stay here again just for the good quality bed. Bathroom was nice, good water pressure and temperature. Loved the Italian tile, and it was absolutely spotless. The sink needs new taps, they are rather worn and grungy, although they were clean. Some concerns, my room was apparently near the building utilities, and there was a vibration in the room when the AC or fan went on. I was on the 6th floor, and my windows looked directly into a solid concrete wall across a narrow alley way. No view of anything at all. The carpet and the wallpaper were very nice, well decorated. The chair was worn and frayed, needs to be replaced, and the small couch was ok. Refrigerator didn't get cold. Overall it was a nice quiet room and I enjoyed the stay.

The room was ample in size with all the amenities I needed, situated at the end of the hall so no neighbors on one side. I had partial views of the Hancock and Water Tower shops. I had a comfortable king bed with plenty of pillows, a couch, desk, and credenza with TV and mini-fridge. When I called the front desk to report issue with the TV, the engineer quickly (within minutes) came up to investigate and brought me a new TV. When I requested more towels, they were brought up warm and again within minutes. When I requested ice, that too was brought up within minutes. I was very pleased with front desk and staff service for the 7 nights I stayed. The breakfast seemed ample to me, but I partake very little of it. The location cannot be beat!! Close to Oak Street Beach, shops, restaurants, tourist attractions, etc.

Allison at the front desk was awesome when we were checking in and made a connection with our two kids very quickly over their shared love of Harry Potter and chatted to them about the store in Chicago and all the fun things there. Instantly got the girls very excited and it was a great way to kick off the trip. Kids were very excited to show her all the things they got the next day.

Great location—just a block from the Magnificent Mile and within walking distance to the Riverwalk and several major tourist attractions and very safe area. The room was very clean, the staff was friendly, and we really appreciated the complimentary breakfast and the convenient luggage storage service.

The staff at the front desk was very helpful. (I'm sorry I don't remember her name!) The location was great - we walked to the "bean", the Art Institute, and even the Shedd Aquarium and the Field Museum, but the bus is also very convenient. The breakfast was good - scrambled eggs, bacon or sausage, cut up fruit, miso, and even bao. Many restaurants around, but I went to the Wow Bao in the Water Tower across the street twice for their soup! The room has a fridge, and we were given a microwave upon request.