The Whitehall Hotel - BW Premier Collection

The bed was very comfortable, pillows and sheets were excellent and I slept very well as a result. This is important when I choose a hotel. I'd stay here again just for the good quality bed. Bathroom was nice, good water pressure and temperature. Loved the Italian tile, and it was absolutely spotless. The sink needs new taps, they are rather worn and grungy, although they were clean. Some concerns, my room was apparently near the building utilities, and there was a vibration in the room when the AC or fan went on. I was on the 6th floor, and my windows looked directly into a solid concrete wall across a narrow alley way. No view of anything at all. The carpet and the wallpaper were very nice, well decorated. The chair was worn and frayed, needs to be replaced, and the small couch was ok. Refrigerator didn't get cold. Overall it was a nice quiet room and I enjoyed the stay.

Great Location, comfortable and clean room.

This was our second stay with the hotel this week as Chicago was our pass through city. Upon arriving and checking in on the first day Felicia at the desk was Amazing! On the return trip the staff was okay; they definetly weren't as personable and cheerful as Felicia. The overall room, location and price were great. On our final departure day Felicia came up and spoke to my husband and I and remembered our names from four days ago. She is a true example of what excellent customer service should be and because of her we will make the Whitehall our first choice on future visits.

This hotel gets top marks not just for the comfortable rooms , but especially for the exceptional staff. From the moment we arrived, we were greeted with warm smiles and genuine hospitality. Everyone I interacted with, from the front desk staff who patiently answered my questions about the area to the housekeeping team who kept our room sparkling clean, went above and beyond to ensure we had a wonderful stay. they've guaranteed we'll be back for another stay. Their dedication to guest experience is truly worth taking the time to write this positive review.

The White Hall hotel was a beautiful older building that was well taken care of. We loved the location as we could walk anywhere we wanted. The location felt safe regardless of time of day and was conveniently located a 25 minute walk to many of our tours. The staff were helpful and friendly. We would book this hotel again.